1 13, in Guangzhou, the Guangzhou Railway Group held a press conference to announce the 2011 Spring Festival passenger transportation programs, will be integrated ticketing using a variety of ways.
during the spring of this year, the Guangzhou Railway Group to continue to trial in some of the station ticket real names. Among them, nine stations in Guangdong before the holiday, after the holiday 21 stations in Hunan, Wuhan-Guangzhou high-speed rail stations in 12 of the second passenger train ticket name system implementation. Telephone reservations will be taken ticketing, group bookings of migrant workers, pre-sale tickets and other measures to return after the holiday, to maximize convenience to passengers booking.
divided into three regions in Guangdong Province before the holiday booking network. 2011 Spring Festival, the Guangzhou Railway Group Shoupiao Chuang point total of 2,676, of which Guangdong Province 1234 Shoupiao Chuang point, all the same shared regional interconnection ticket: Guangzhou, Guangzhou East, Guangzhou North, Foshan station as a shared region (referred to as Guangzhou The same shared area of the station ticket windows (including outlets) to each sale, but can not cross-regional outlets. As long as there are votes in a window, the window the window will have the votes. As long as a ticket outlet has a vote, they will have tickets for all ticket outlets. Tickets for the convenience of visitors, the Guangzhou Railway Group set up in Guangzhou Liuhua Fair Plaza, Guangzhou East Station Goods Yard, talent exchange centers sold the tickets three focus points (supermarkets); in Baiyun District, Panyu District, Haizhu District, flowers all District, Huangpu District, Liwan District, Tianhe District, Luogang District, Nansha District, Conghua City, the city designated by 183 outlets, extensive distribution network covering the city area. Passengers can choose the nearest point of the concentration of the tickets sold (supermarkets), buy the tickets on sale at the window in order to reduce the pressure on the station ticket station and passenger tickets purchased long queues of time.
tickets using the most convenient second-generation ID card. During the spring, all the ticket window of Guangzhou urban second-generation ID cards are available for passengers booking with the tickets, the use of other valid identity documents of passengers only at designated three hypermarkets, 12 tickets on sale at the ticket window to take votes. As second-generation ID card in the ticket, 改签, refund, verification stops and other sectors, the machine can automatically read the information, can greatly reduce the passenger ticket, stop verification time, it is recommended to make use of second-generation resident visitors card purchase, verification. After purchase, carefully check the ticket coupon to the spot as a visitor information and travel information is consistent. Pit stop, we must prepare in advance the tickets and valid identity documents, to speed up the verification stop speed.
Wuhan-Guangzhou high-speed rail stations only sell high-speed rail tickets, general-speed station can be sold all tickets. During the spring, the majority of passengers by the station ticket window, focus point of sale of tickets, on sale, ticket vending machines, telephone bookings, etc. acquisition of Wuhan-Guangzhou high-speed rail EMU ticket. To improve the efficiency of passenger tickets purchased during the spring of Wuhan-Guangzhou high-speed rail station ticket windows to suspend the sale of the S & P-speed train tickets; normal speed normal speed railway stations offering rail tickets can also be for sale Wuhan-Guangzhou high-speed rail tickets.
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pass to take telephone bookings, reservations can not see the house. During the Spring Festival, the Guangzhou Railway Group booking unified phone number: 95105105,96020088 (opened in Hunan and Guangdong province, no need to dial long distance area code), telephone lines remain 20000. Guangdong nine major passenger stations, 17 in Hunan Province are the main passenger stations offer telephone booking service, and the implementation of the province through to take Link. Telephone booking system open 7:00-24:00, according to the standard of ordinary local call charges. After the success of telephone booking passengers, ticket booking before 12:00 the same day to be on the same day the tickets before 24:00; day ticket reservation after 12:00, are required to collect the tickets before 12:00 the next day.
way ticket pre-sale of a variety of different priority to take telephone bookings. From starting at 7:00 on January 12, Guangzhou, Guangzhou East, Guangzhou North Railway Station & P-speed train station ticket window for 2 days for pre-sale of unity; Fair Liuhua Plaza, Guangzhou East Station Goods Yard, talent exchange centers on the tickets sold pre-sale ticket window of a unified point of 6 days. Telephone reservations booking period of 4-10 days, in which student ticket booking period is 4-20 days. The large number of passengers in accordance with the provisions of pre-sale period, the arrangements well in advance to purchase tickets.
spring of this year, the Guangzhou Railway Group pledged to take four strong measures to ensure open and transparent ticketing. First, internal implementation of From the ticket source, Lu Feng strict internal management system, all participants must sign a Spring Festival Spring Festival of staff undertaking the work style, if found involved in scalping railway workers, for personal gain, verified after all labor contracts. The second is to take various means to monitor ticket sales. Spring of this year, will take anti-air defense plus a combination of machines, to supervise the whole process of ticket sales. Installation of video surveillance of all ticket, ticket inspectors stationed full-time and found violations seriously. Third, to conduct public security, Real-name system for ticket trial, after the implementation of the new telephone booking conditions and new features, will be organized police force, focusing on combating the use of false identity hedging tickets, hire someone to collect commissions charged queuing at the ticket ID, directly increase outlets ticket sales, ticket passengers with no stop, the use of telephone, internet booking to receive commissions and other illegal activities and safeguard the legitimate rights and interests of travelers. Fourth, to employ social supervisors, and strengthen external oversight. From the government, the NPC and CPPCC, civilization Commission, Consumers Association and the news media and other units, departments, agencies, invited 40 members of the community, as a supervisor on Spring Festival Transportation, Spring Festival railway ticketing, service, staff and other aspects of the overall supervision of operations; and the smooth flow of information feedback, timely rectification supervisor discovered the problems, with the power of social supervision to improve the quality of service for the spring.
the convenience of visitors booking, travel, Guangzhou Railway Group Spring Festival benefit the public launch of seven measures. First, open customer service hotline. Guangzhou Group Customer Service Hotline 95105688,24 hours receiving visitors inquiries, complaints and other services. The second is to ensure that information public. Major location of the station was in the ticket hall to visitors 24 hours a day of public sale, ticketing time, the remaining tickets and other information, and timely customer service center to the railway site (www.12306.cn) upload release information, as visitors to provide accurate travel information services. Third, additional ticket windows. The addition of a large number of the station ticket window, 24-hour ticket sales, to maximize the public window into the ticket sale. Taking full advantage of outlets, telephone ticket booking and other ways to achieve passengers booking diversion, reduce passenger queuing time. Fourth, the phone may provide the students vote. The first time this year, students can use the telephone booking return tickets and student tickets pre-sale period of 4-20 days, students will be more convenient to purchase. Five is the ticket open and transparent. Ticket management to further improve the methods and systems, ticketing serious discipline, self-serving to prevent the vote from occurring. Adhere to the amount of information open and transparent vote, votes in the amount realized on sale online in full, to ensure that Sixth, improve the climate by the environment. Temporary waiting area to improve services and facilities, additional rain, snow, slip and other facilities, temporary awning, toilet more humane; strengthen the disabled and other key tourist service facilities; use of large air-conditioned vehicle on-line operation, to improve the conditions Linke really Seven is a volunteer service. 1,000 youth volunteers in the organization of the key stations for the old, young, ill, disabled, pregnant and a special focus on passenger services, to create
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